Contact Us


For general enquiries and feedback please contact us at the email address below. Due to the volume of email we receive we are unable to individually respond to every enquiry. Please don't take it personally, because we do value your comments and suggestions.

[email protected]



Formal complaints must be submitted within 30 days of the relevant broadcast.

There are three methods for lodging a formal complaint in relation to something you have seen or heard on PRIME7.

You must either:

Mail a letter to PRIME7, at this address (it is advisable that complaints sent via post use Registered Mail):

The Complaints Officer
Prime Television
PO Box 878
Dickson ACT 2602

Use the electronic form located on the Free TV website.

Or, send a written complaint to:

Code Complaints
Free TV Australia
44 Avenue Road
Mosman NSW 2088

If your complaint relates to a matter covered by the Commercial Television Industry Code of Practice, the network is required to investigate your complaint and provide you with a substantive written response within 30 working days.

Please note: A copy of the Commercial Television Industry Code of Practice can be obtained from Free TV Australia.

Your complaint should include the following information:

The date, time, and location of the broadcast
The name of the program
Reason for your concern
Your name and address